Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At The Betel Leaf Co ,customer satisfaction is our top priority. We take utmost care in preparing and delivering fresh, hygienic, and high-quality betel leaf products. Given the perishable nature of our offerings, please read our Return & Refund Policy carefully.

1. General Policy

Due to hygiene and safety concerns, we do not accept returns of any food items once delivered. However, under certain circumstances, we do provide a refund or replacement, as outlined below.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or reshipping of the product if:

  • The item delivered is damaged, spoiled, or not as described.

  • You received a wrong product.

  • You provide valid and timely proof of the issue (see below).

3. Conditions for Claiming Refund/Replacement

To be eligible, the following conditions must be met:

  • Notification Window: You must notify us within 24 hours of delivery.

  • Proof Requirement: You must provide:

    • Clear photographs or videos showing the issue.

    • The order ID and a brief description of the problem.

Failure to comply with the above conditions will make the refund or replacement claim ineligible.

4. Non-Refundable Scenarios

Refunds or reshipping will not be issued for the following reasons:

  • Late consumption or improper storage after delivery.

  • Change of mind or taste preference.

  • Delays caused by circumstances outside our control (e.g., weather, traffic).

  • Orders placed with incorrect delivery details.

  • Requests made after 24 hours of delivery.

5. Refund/Replacement Process

Once your complaint is verified:

  • We will offer either a replacement of the affected product or a refund to the original method of payment.

  • Refunds, if approved, are processed within 5–7 business days.

  • Replacement products are shipped as soon as possible, subject to availability and location.

6. Shipping and Service Areas

  • We offer delivery across select cities in India, including Bangalore, Mumbai, Pune, Hyderabad, Chennai, and more.

  • Products may also be available via platforms like Amazon, Zomato, and Zepto.

  • Delivery is executed via in-house and third-party partners, depending on location.

7. How to Contact Us

For refund or reshipping requests, please contact us through:

8. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

{# 10:45 AM → 645 minutes #} {# 10:45 PM → 1365 minutes #}